Shipping policy

Shipping Policy

Thank you for shopping with Brown Bear GoodMoodFood. We take pride in preparing and shipping each order with care to ensure quality and freshness.

Order Processing Time

Orders are typically processed within 2–4 business days (excluding weekends and holidays) after payment is received. Orders placed after business hours will begin processing the next business day.

Custom & Made-to-Order Items

Some products are made to order or require custom packaging, labeling, or sourced materials. In these cases, additional processing time may be required to allow for production and fulfillment.

Custom or made-to-order items typically ship within 5–10 business days. If an order requires extended processing time, customers will be notified via email. We appreciate your patience, as this process ensures the highest quality finished product.

Shipping Methods & Delivery Times

Shipping rates and delivery times are calculated at checkout based on the selected shipping method and destination. Delivery timeframes are estimates provided by the carrier and are not guaranteed.

Once an order has shipped, a tracking number will be provided. Please allow up to 24 hours for tracking information to update.

Shipping Delays

Brown Bear GoodMoodFood is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

Incorrect Address

Please ensure all shipping information is correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Questions

If you have any questions regarding your order or shipping status, please contact us at:

chefprince.goodmoodfood@gmail.com